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AU Leadership Series: Put a Little Disney Magic in your Service & Leadership

Brent Gibson
Program Developer
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P: 334.844.5100
Auburn University Student Center
255 Heisman Drive
Auburn, AL 36849

Ballroom B

Sponsored by Auburn University Office of Professional and Continuing Education

Date: July 27th, 2017
Time: 8:00 AM until 12:00 PM

Categories: Classes, Conference, Lectures, Seminar, Training and Workshop

If you have ever visited a Disney Theme Park across the globe, you may feel that "nobody does customer service like Disney." Although the execution is complex, the baseline concepts are quite simple. As the day begins, you will uncover customer service strategies from Walt Disney himself, and then learn how to apply these lessons to your own organization which will enhance your levels of customer service. Pete Blank’s presentation will focus on enhancing customer service using the 3C’s of Disney customer service and exploring the six little things that matter. This seminar qualifies attendees to earn .4 CEUs.

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