AU Leadership Series | The New Conflict Management: Strategies for Dealing with Tough Topics & Interpersonal Conflicts

Events Calendar
Auburn University Student Center
255 Heisman Drive
Auburn, AL 36849

Ballroom B

Brent Gibson
Program Developer
P: 334.844.5100
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Sponsored by Auburn University Office of Professional and Continuing Education

Date: August 7th, 2018
Time: 8:00 AM until 12:00 PM

Research shows that managers and supervisors spend 80-90 percent of their time trying to resolve or contain conflict. The result? Resentment, poor morale, breakdown in communications, lowered productivity, increased frustration and higher turnover due to unresolved issues, just to name a few. In this highly interactive, 4-hour session, you’ll develop the skills to: ? Reduce stress by making conflict solution-centered ? Recognize and work with the four types of conflict ? Identify your personal conflict style ? Address and redirect negative or inappropriate behavior ? Create a cooperative work environment Benefits include: ? Make conflict comfortable and productive ? Reach solutions instead of confusion and drama ? Build relationships with respectful and creative disagreement ? Step-by-step conversation models for difficult or awkward situations