Emergency Contacts

  • During an emergency for Police/Fire/Medical Emergency, dial 911

Non-Emergency Contacts

Stadium Assist

  • For stadium assistance or to report an issue, text your issue and location to (334) 591-HELP (4357)

Game & Weekend Info

Updated: June 2024


Auburn Athletics will continue to provide digital tickets for the 2024 football season. Digital tickets help to increase convenience, flexibility and safety for fans on gamedays. 

To assist with scanning, fans are encouraged to increase the brightness levels on their phones before arriving at the gate. 

Fans will use “DIGITAL” tickets for season/single game tickets and transfers. Digital tickets will be scanned off of your mobile device for entry. Downloading your digital tickets before arriving at the event is highly recommended, as it prevents trouble loading the tickets at the gate due to possible limited internet connectivity on gamedays.

  • Digital Delivery: Reminder to open and download the tickets into your digital wallet on your mobile device and bring to the game as this is your ticket for entrance into Jordan-Hare Stadium. These tickets CAN NOT be printed on a piece of paper and scanned at the gate for entrance.
  • Download your tickets before arriving on campus to help insure strong Wi-Fi connection and less gameday issues. It is also recommended to pay attention to your mobile device’s remaining battery life.
  • Have your mobile tickets open and ready to go when arriving at the gate. If you have multiple tickets please help event staff and swipe to the next ticket after each successful scan. 
  • Two emails are sent at the conclusion of a ticket transaction. One to confirm the purchase, and the second with a link to access the digital tickets. (Please check your junk or spam folders if either of these two emails are not received. It is also recommended that you save the email address as a favorite or safe email address.)

Auburn Athletics does NOT permit photocopies, scans, screenshots, or pictures of tickets to be used to gain entry to Jordan-Hare Stadium. Digital tickets also can not be printed and scanned for entrance. Only original or officially transferred tickets will be accepted for entrance.


If ticket holders are unable to attend Auburn football games at Jordan-Hare Stadium, there is now a convenient and free way to transfer or donate those tickets to other Auburn fans. Log on to


The Auburn Athletics Ticket Office uses electronic scanners at all gates. This technology helps cut down on fraudulent tickets entering JThe Auburn Athletics Ticket Office uses electronic scanners at all gates. This technology helps cut down on fraudulent tickets entering Jordan-Hare Stadium as well as gives ticket holders the ability to receive digital tickets, transfer tickets and use the ticket donation options.


The Auburn Ticket Office offers four separate locations for resolving ticketing issues on gamedays. The Neville Arena Ticket Office, and all three stadium ticket booths (West, Southeast, & Northeast) offer ticket troubleshooting. Please visit one of these locations for assistance on ticket-related issues.

  • The Auburn Athletics Ticket Office is located on the first floor of Neville Arena next to the Arena Scholarship entrance (by the Charles Barkley Statue) facing the west side of Jordan-Hare Stadium.

  • Office hours are 7:45 a.m. to 4:45 p.m. Monday – Friday.
  • For ticket information, call (855) AUB-2010 Option #1.


  • The Neville Arena Ticket Office will open at 8:00 am for games kicking off at 1:00 pm of earlier. The ticket office will open four hours before kickoff for games starting after 1:00 pm. 
  • The Neville Arena Ticket Office will remain open until the conclusion of halftime. 
  • The Jordan-Hare Stadium Box Offices will open two hours prior to kickoff and are located between Gates 6-7 on the southeast side of the stadium, between Gates 2-3 on the northeast side, and between Gates 13-14 on the west side.
  • The Jordan-Hare Stadium Box Offices will remain open until the conclusion of halftime. 



Fans are encouraged to arrive early to avoid delays. Gates and all stadium services open two hours prior to kick-off. Pre-game begins 20 minutes prior to kick-off.


Jordan-Hare Stadium has a clear bag policy.

  • Fans are allowed to bring in an empty water bottle or cup for use at the complimentary water refill stations, as well as one clear, factory-sealed bottled water. For convenience, complimentary water refill stations are available throughout Jordan-Hare Stadium.
  • Sunscreen is permitted 
  • Hand sanitizer/wipes are permitted 
  • Clear bags (12x6x12") are permitted 
  • Wristlets that fit into the bin at the security gate are permitted 

For more detailed information about Auburn's Clear Bag Policy click here


The following items are prohibited from being brought into the venue:

  • Artificial Noise Makers
  • Camera with Lenses Over Four Inches
  • Non-Clear Bags
  • Outside Food or Drink
  • Pets
  • Stadium Seats with Arms
  • Umbrellas
  • Video Cameras
  • Weapons (Including Pocket Knives)

As well as any items deemed inappropriate, hazardous, or unsafe by venue personnel.


  • Jordan-Hare Stadium is cashless
  • Two Guest Services Booths are located on the stadium concourse at Gates 2 and 14. Services offered at these locations include stroller check-in, sensory bags and stadium information.
  • Phone charging stations are located inside the stadium for your convenience during each home game. There are nine stations total and they are located starting on the main concourse behind Section 1, Section 25 (student section), Section 34, in the center of the concourse on both the East and West Upper Decks and two locations within the Nelson Club and one in the North Club and South Club. In addition, there will be exterior charging stations near the main ticket booths on the east and west sides. 
  • For your convenience, complimentary water refill stations are available throughout Jordan-Hare Stadium. Fans are allowed to bring in one empty water bottle for use at the complimentary water refill stations or one unopened factory-sealed bottle of water (up to 1 liter in size).
  • The First Aid Stations are located adjacent to Section 46 on the main concourse, East Upper Deck, and West Upper Deck. For emergencies, please call 911.
  • Guest Wireless Internet Service is available in the stadium and across campus using a smartphone, tablet, or laptop computer. Users may join by selecting the “AU_Guest” Wi-Fi network from their mobile device.
  • Any items found during the game should be taken to the First Aid Station adjacent to Section 46. Lost items may be reclaimed at the First Aid Station. Items that are not picked up by the end of the game will be given to City of Auburn Police. Items turned over to the police may be picked up at the Police Department located at 141 North Ross Street, Auburn, AL 36830 during regular business hours.
  • Guests needing assisted listening devices can pick up available units at the main First Aid Station – northwest main concourse behind Section 46.
  • Auburn Athletics offers a text message service that allows fans to send questions, concerns, or requests via their mobile phones to the command and control center at Jordan-Hare Stadium. For stadium assistance or to report an issue, text your issue and location to 334-591-HELP (4357). Standard text message rates apply.
  • Auburn Athletics is committed to making Jordan-Hare Stadium a sensory inclusive location. Numerous staff members completed sensory inclusive training in order to provide the best and most accessible gameday experience for fans attending the game. Sensory bags include headphones and tactile items that can lessen sensory overload for individuals with sensory needs. Bags can be signed out by leaving an ID and contact information with Guest Services personnel at the booths located inside Gates 2 and 14.


Auburn Athletics is proud to introduce Auburn VIP, an all-new program that will provide Auburn fans with the opportunity to experience a gameday like never before. This new program will allow fans the opportunity to purchase exclusive gameday experiences and behind-the-scenes access for a variety of athletic events and venues throughout the upcoming season.

Auburn VIP experiences will go on sale each Monday at 9 a.m. CT of home game week.

Click HERE to browse and purchase the VIP Experiences.

War Eagle!